By Chisomo Phiri
Minister of Information and Communications Technology,Shadric Namalomba, has called on Airtel Malawi to enhance the quality of its services in order to meet customer expectations.
He made the remarks during a surprise visit to Airtel Malawi’s head office in Lilongwe on Thursday, where he engaged management on ongoing service delivery concerns.
The minister stressed that the mobile service provider must take decisive steps to address customer complaints and improve overall service reliability.
In response, Airtel Malawi Acting Managing Director (AMD) Abdul Shaik assured the minister that the company is actively working to resolve network challenges.
He explained that progress has been affected by foreign exchange constraints, which have limited the importation of critical network equipment required to expand and upgrade infrastructure.
“We can assure you that over the past few months we have been installing new sites and increasing network capacity to meet the demands of our growing customer base. Rest assured, we are addressing the matter,” said Shaik.
He added that improving network performance is an ongoing process and appealed for government support in securing additional foreign exchange allocations to accelerate infrastructure development.
Airtel Malawi Limited is one of Malawi’s leading telecommunications companies, providing mobile voice, data and mobile money services.
The company is a subsidiary of Airtel Africa Plc, a pan-African telecommunications group operating in multiple African countries.
Airtel Malawi commenced operations in 1999 and has since expanded its network coverage across the country, serving millions of subscribers.
In addition to telecommunications services, the company operates Airtel Money, one of Malawi’s largest mobile financial platforms, supporting digital payments, money transfers and financial inclusion.