By Jones Gadama
First Capital Bank has taken a significant step towards enhancing customer experience with the launch of its new rewards program, Belief Rewards.
The program is designed to offer premier customers exclusive discounts and preferential treatment when accessing services from institutions that are in partnership with the bank. According to Nargis Khan, the bank’s head of Prestige Banking, the initiative is aimed at showing appreciation to customers and growing together with them.
“We know that with our customers we have been growing together and we want to give more to our customers,” Khan said,adding that, “We have partnered with other service providers such as hotels who will be giving these discounts, these preferential treatment to our customers.”
The launch of the initiative was held in Blantyre, and it marks a significant milestone in the bank’s efforts to provide value-added services to its customers.
The Belief Rewards program is a testament to First Capital Bank’s commitment to customer satisfaction.
By partnering with other service providers, the bank is able to offer its premier customers a range of benefits and discounts that will enhance their overall experience.
The program is designed to be flexible and adaptable, allowing customers to take advantage of exclusive offers and discounts that are tailored to their needs.
Khan emphasized that the bank values its relationship with customers and wants to show appreciation for their loyalty. “We are growing together with our customers, and we want to give more to our customers,” she said.
The Belief Rewards program is a key component of the bank’s strategy to build strong relationships with its customers and provide them with a unique banking experience.
The launch of Belief Rewards is also a reflection of the bank’s commitment to innovation and customer-centricity.
By leveraging partnerships with other service providers, First Capital Bank is able to offer its customers a range of benefits and discounts that go beyond traditional banking services.
This approach is expected to set a new standard in the banking industry and reinforce the bank’s position as a leader in customer service.
As part of the Belief Rewards program, premier customers will enjoy exclusive discounts and preferential treatment at partner institutions.
These benefits will be available across a range of services, including hospitality, entertainment, and lifestyle.
The bank has partnered with reputable service providers to ensure that customers have access to high-quality services and experiences.
The Belief Rewards program is designed to be a win-win for both the bank and its customers.
By offering exclusive benefits and discounts, the bank is able to show appreciation to its customers and build strong relationships.
In turn, customers will enjoy a range of benefits and discounts that will enhance their overall experience and provide them with more value for their money.
The launch of Belief Rewards is a significant development in First Capital Bank’s efforts to enhance customer experience.
The program is a testament to the bank’s commitment to customer satisfaction and its willingness to go the extra mile to provide value-added services.
By partnering with other service providers, the bank is able to offer its premier customers a range of benefits and discounts that will set a new standard in the banking industry.
As the bank continues to innovate and put customers first, it is expected that Belief Rewards will play a key role in shaping the future of banking in Malawi.
