Network hitches paralyse Zero2 operations

By Steven Godfrey Mkweteza

The newly launched telecommunications and internet services provider, Zero2 has complained that network hitches are hindering its plans of connecting the large populace to the brand.

Managing Director for the company Faizal Okhai,said this in an exclusive interview in Blantyre on Thursday in reaction to the recent trending reports of intermittent services from the customers.

Faizal Okhai

But the Managing Director assured the customers of a restored network services in the next few weeks.

“We are definitely facing some unforeseeable complicated issues as a new network on the market.

“However, we are tirelessly working on restoring it so as to ensure that the challenges are rectified in the next few weeks,”said Okhai

According to the Managing Director, customers around Blantyre have been having a relatively very strong network services unlike in other eleven districts that the company covers.

” I think the overwhelming demand for our services since we rolled out our brand is congesting our network.

“We could not foresee this trend in our planning,” he said.

On the other hand, Okhai assured the consumers that the company would very soon spread across dealers to provide the services at the doorstep.

“Our focus is to make the services available to all Malawians with the main target of reaching the low and middle income earners who needed affordable and high quality communications for the development,” he said.

Zero2 is a telecommunications and internet network brand that was launched in Blantyre in December 2023.

During the launching ceremony, the company disclosed that it invested over MK15 Billion to put in building the new state of the art GSM and 4G LTE network infrastructure.