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NBS Bank in Customer Service celebration

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NBS Bank in Customer Service celebration

By Senior Business Reporter

NBS Bank plc has intensified activities designed to express gratitude and strengthen the bond between the Bank and its customers as the Malawi Stock Exchange listed commercial bank celebrates Customer Service month in October.

The Bank’s Head of Marketing and Customer Experience, Tamanda Ng’ombe, said the Bank underscores its unwavering commitment to a customer-first approach and appreciation for internal and external customers.

Tamanda Ng’ombe



Ng’ombe said that during the first week customers had the opportunity to engage with Service Centre Managers in conversations about their banking experiences, fostering a sense of personal connection.

“The customer engagement activities allowed customers to meet with the management of each service centre they visited, reinforcing the Bank’s appreciation for their loyalty. These interactions demonstrated that the Bank genuinely cares about its customers’ well-being and values their business,” said Ng’ombe.

She further said the Bank continues to shine on customer service excellence, re-enforcing the Bank’s dedication to its customers who are invaluable assets in a competitive market.

“Throughout the second week, NBS Bank further solidified its commitment to exceptional customer service through its pledge wall initiative. Staff members within the Bank made pledges, promising to uphold the highest service standards, not just during Customer Service Month, but throughout the entire year. This commitment extends beyond external customers; it acknowledges that staff members are also customers to each other, emphasizing the importance of internal customer service,” explained Ng’ombe.

An NBS Bank customer, Madalitso Masina, who runs a hardware shop in Salima said in an interview he is satisfied with how the Service Centre is attending to customers.

“We are getting better services than before; the Bank is now responding to queries faster even when there are long queues,” said Masina.

Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis. It is celebrated annually during the first full week in October. NBS Bank has taken it a step further to celebrate customer service for the whole month of October.

Castel Malawi partners Illusionz Club to bring in DJ Mapholisa-excited with tonight’s launch

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Castel Malawi partners Illusionz Club to bring in DJ Mapholisa-excited with tonight’s launch

By Senior Business Reporter

Giant alcoholic beverages producer, Castel Malawi has partnered with Illusionz Bar, Restaurant and Club to bring celebrated South African DJ Mapholisa who will perform at the grand opening of the entertainment outfit in Lilongwe this evening.

Illusionz Bar, Restaurant and Club is situated at Golden Peacock in City Centre in Lilongwe and fireworks are expected to fly during its opening this evening.

Castel Malawi Head of Corporate Markerting and Communications Lavern Chitakata said in an interview that they partnered with the new club to bring in DJ Mapholisa for massive entertainment during the launch of the club this evening.

LaVern Chitakata



“We believe in partnerships and our partnership with Illusionz Club will make this event colourful and we expect that patrons are going to enjoy the entertainment that has been lined up with the performance of popular South African DJ Mapholisa.”

“This partnership is for a year with exclusive branding rights. We are excited with this launch,” said Chitakata.

Illusionz Club director Martin Nyirenda hailed Castel Malawi for the partnership especially its role in bringing DJ Mapholisa to grace the launch of the Club tonight.

“We are grateful to Castel Malawi for the support during this launch. We expect a lot of fun tonight,” said Nyirenda.

Chakwera wants wheat imports reduced and save forex

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Chakwera wants wheat imports reduced and save forex

By Alfred Chauwa

Malawi President Dr Lazarus McCarthy Chakwera has hailed Pyxus Agriculture Limited for promoting wheat production in the country saying this has the potential to help Malawi save much needed forex.

Chakwera said: “We will also reduce wheat import by half thereby saving close to US$20 million worth of forex demand,” he said.

Chakwer was speaking in Dowa at Mpale Wheat Farm managed by Pyxus Agriculture Limited in Dowa while on his way to Kasungu, for the official launch of the 2023/24 Affordable Inputs Program (AIP).

President Chakwera

During the stopover at the farm, he witnessed the first large harvest of the wheat.

“While there, I witnessed the first large-scale harvest of wheat seed under a revolutionary agro-industrialisation intervention that seeks to upscale wheat production in the country, ” he said.

The president said he also learnt that the four seed varieties tried on this farm are heat tolerant such that they can be grown in almost all climatic conditions in Malawi; and are high yielding reaching between 6.8 metric tonnes and 10 metric tonnes per hectare.

Chakwera said, using mega farms for full-scale wheat production will give Malawi expected total wheat yield of 90,000 metric tonnes which is nearly 50 percent of the country’s annual wheat consumption.

Malawi has been importing wheat at large scale losing forex in the process.

PIL supports BT Police CCTV initiative

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PIL supports BT Police CCTV initiative

By Senior Business Reporter

Petroleum Importers Limited (PIL) has supported the initiative by Blantyre Police Station to install CCTV cameras in and around Blantyre City with two 43 inches UDH monitors and power beam transmitters worth K3 million.

Speaking during the handover ceremony on Thursday, PIL’s Finance and Administration Manager, Kambani Mchiela said management felt duty-bound to support the initiative considering increased criminal activity within Blantyre CBD and in various locations around the city.



“The introduction of security cameras acts as both a deterrent and a tool for investigating crime within the city. This will ultimately result in the reduction of crime as well as lead to successful conviction of criminals.”

“We believe that the donation we are making today towards this initiative will contribute to a safer and more secure business environment for our stakeholders, employees, and the public within the city. We believe that a safe and secure environment is a prerequisite for success for any business,” said Mchiela.

Representing Blantyre Police at the event, Superintendent Jackson Silungwe thanked PIL for the timely response which he believes symbolises the great passion the company has for working with the Malawi Police Service in crime and traffic management.

“The donation that we are receiving today, will assist in the monitoring of crime and traffic in the city. Our belief is that by putting up these cameras, robbery cases that were rampant will easily be managed, traffic congestion will easily be monitored and Police will have little challenges in managing crime,” said Silungwe.

Blantyre Police plans to install 50 cameras to help create a safe and secure environment for all the residents and business operators in the city, especially in the crime hotspot areas.

Corruption delaying Malawi commitment to end Poverty- WorldVision and Congoma warns

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Corruption delaying Malawi commitment to end Poverty- WorldVision and Congoma warns

By Dean Chisambo

World vision and Council for Non- Governmental Organisation of Malawi (CONGOMA) has said too much corruption has delayed Malawi to achieve Sustainable Development Goals commitment of ending poverty by the year 2030

Speaking during the launch of the Civil Society Mid – Point Report on sustainability Development Goals (2023) Congoma programme Officer Symon Sauzande said for the commitment to be achieved it needs Malawians to work together with transparency and for everyone to be involved as the principal of SDG calls for inclusiveness.

Mavedzenge: a lot needed to be done to achieve the SDG’s



Sauzande said, “let’s all work together, let’s have a very good plan as a country, a plan that can make sure that we reach the target of ending poverty by the year 2030”
“the target is ending poverty not reducing poverty, so everything we do as a country must go towards ending poverty.

Sauzande further said Malawi is not doing well on almost all goals.

On her sentiment ,World Vision Officer In Charge Pennia Mavedzenge said the country need more accountability and collective effort despite the country having a lot of setbacks such as natural disasters and continuous circles of drought.

She said: “the process of coming together and putting the little bits that are already going in would mean, we get a better broader platform to measure our progress.”

Mavedzenge further said at this point there is progress that the country has made and without the challenges Malawi is on the right track although alot need to be done.

She said : “so it will take a lot of effort but not just effort of government but different stakeholders, the CSO’s and private sector must come in together to pour resources that are available towards this effort.”

Speaking during the panel discussion ,deputy director of planning in the ministry of finance Hens Mauwa said the covid-19 pandemic and the natural disasters which the country faced have compromised the country not to make the progress on the commitment of SDG’s which the country committed to end poverty by the year 2030.

According to the report that Congoma and World Vision released has shown that more than 4 million Malawians household rely on rain- fed crop cultivation hence maize is Malawi’s staple with 3.6 and 70.1% live on less than $2.15 per day.

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