TNM simplifies Mpamba menu for easy accessibility

By Chisomo Phiri

One of the country’s leading mobile network companies Telekom Networks Malawi (TNM) says it has revised its menu on Mpamba mobile money to simplify the platform’s accessibility and customer transactions.

According to the mobile company’s Head of Brand and Marketing Madalitso Jonazi, this is a response to feedbacks it received from its customers on how it could enhance their experience on the platform.


Said Jonazi:“At TNM we take customers’ feedbacks seriously and we always put the customer first that is why we have revamped the Mpamba menu.

“As a way of sustaining convenience on the platform we have revised features on the Mpamba so as to enhance experience.”

He said the revised features will enable customers to reverse wrong transactions on the digital platform thereby saving time when using the seamless services.

“We have also simplified navigating on the menu and made it very user-friendly for our customers.

“Through the upgrading of Mpamba menu, our customers will be able to make auto-reversals for any wrong transaction, shortened the steps on the menu, made it easy for customers to easily find what they are looking for on the menu, and with just a few clicks they will be done with most of the transactions. We believe this will help in adjusting turnaround time for transactions and offer more convenience,” he said.

Jonazi indicated that through the Mpamba platform, TNM has managed to foster financial inclusion among Malawians which is a fundamental step towards economic growth.

“As TNM we are glad that Through the Mpamba platform, we are contributing towards the Malawi’s economic growth by enabling Malawians to easily access and manage their finances regardless of location and time.

“This is the role we are happy to carry forward while enhancing financial inclusion in the country,” he said.

Jonazi added that their mobile network company provides reliable and trustworthy services including Mpamba Pasavute, Mpamba Fesa, Mudziwathu Village Bank, Mpamba Debit card and the recently introduced Mpamba Ndikankhe through which Malawians can get an overdraft on Mpamba and bail themselves out of financial emergencies.

Since its launch in 2013, Mpamba has transformed into a reliable digital mobile money service platform through which customers are able to perform numerous tasks, including money transactions and bill payments.