Airtel Fined K2.1 Billion For Cheating Customers Of Call Time

The Competitions and Fair Trade Commission (CFTC) on Wednesday fined Airtel around K2.1 Billion for skimping on airtime owed to consumers.

The Competition and Fair Trade Commission imposed a 2.1-billion-kwacha ($2.6 million) fine on mobile operator Airtel Malawi for engaging in “unconscionable conduct” in withholding airtime owed as part of a loyalty programme.

Airtel Malawi is part of Bharti Airtel Limited that operates in 18 countries across Asia and Africa. The company describes itself as the largest mobile operator in Africa.

Acting executive director Apoche Itimu

The commission’s acting executive director Apoche Itimu told a news briefing that the commission launched an investigation into Airtel Malawi on September 16, following several complaints from consumers.

“It was alleged that the Airtel Malawi stopped automatically crediting customer accounts with monthly bonuses” of airtime, she said.

Instead, consumers had to request their free airtime on the 14th of every month. Those who failed to do so lost their bonus.

Itimu said the company made a financial gain of about 2.1 billion kwacha by “engaging in unconscionable conduct in the trade of goods and services”.

The commission fined Airtel Malawi the same amount.